REFUND POLICY

Our Refund Commitment

We want you to be satisfied with your purchase. We offer a 60-day return window. Refunds are processed within 5-10 days after an approved return is received. All refunds are processed in USD.

Return Eligibility

To be eligible for a return, items must be unused, unworn, unwashed, and undamaged. Items must be returned in their original packaging with tags, accessories, and shoe boxes included where applicable. Proof of purchase may be required. Items that are returned in an unacceptable condition may be denied or subject to a reduced refund.

How to Start a Return

To start a return, please visit our Contact Us page. Our email address is available on the Contact Us page. Provide your order number, the item you wish to return, and the reason for the return. Our team will provide return instructions. Please do not send returns without contacting us first.

Return Shipping

Return shipping costs may be the responsibility of the customer unless the item is defective, damaged, or incorrect. If the return is due to our error, we will provide appropriate instructions.

Inspection and Approval

Once a returned item is received, we inspect it to confirm eligibility. If the return is approved, we process the refund. If the return is not approved, we will contact you through the Contact Us page with further information.

Refund Timing

Refunds are processed within 5-10 days after the returned item is received and approved. Refunds are issued to the original payment method where possible. All refunds are processed in USD.

Exchanges

If you would like to exchange an item, please contact us through the Contact Us page. Exchanges are subject to product availability. Our team will guide you through the process.

Non-Returnable Items

Certain items may not be eligible for return, including final sale items, gift cards, used or worn items, intimate or hygiene-related products, and items missing tags, packaging, or accessories. If you are unsure about eligibility, please contact us before returning the item.

Damaged or Incorrect Items

If you receive a damaged or incorrect item, please contact us through the Contact Us page as soon as possible. Provide your order number and details about the issue. We will work with you to make it right.

Order Cancellations

If you need to cancel an order, please contact us as soon as possible through the Contact Us page. Cancellations may not be possible after the order has been dispatched.

Policy Updates

We may update this Refund Policy as needed. The current version will be posted on our website.

Contact

For return or refund assistance, please visit our Contact Us page. Our email address is also provided on the Contact Us page.